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ASML is an innovation leader in the semiconductor industry. ASML provides chipmakers with everything they need: hardware, software, and services to mass produce patterns on silicon through lithography.
ASML produces one of the most complex and sensitive instruments in the industry operating at very high accuracies and extreme air purity.
The complexity of ASML machines means that even the best customer support engineers need help occasionally from remote experts from the headquarter in the Netherlands. Whenever needed, these experts fly to site and work side by side with local engineers.
When COVID-19 hit and travel bans were instituted, AR technique was implemented to continue to bring this expertise to the field. With AR devices, the local engineer and the expert can see the same thing. The expert can share schematics and detailed information, highlight areas of key importance and guide the local engineer through troubleshooting and performing service actions. As a result, experts can support the field engineers from wherever they are.
Besides field support, VR and AR are also used in Development & Engineering and the training process (Field Service Engineers and Factory Engineers). Demonstrations will be shown during this visit.
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